Starting late in the evening on Thursday April 15th, shared hosting email accounts began experiencing delays both sending and receiving email. This morning we determined the problem was related to a malformed update to the email antivirus definitions. We resolved the issue at approximately 11:20am this morning, April 16th, and email delivery returned to normal. No emails should have been lost during this time as the delayed messages were delivered shortly after the fix was ...

This morning we experienced a period of downtime beginning at 9:27am and ending just before 10:00am CST. This prime time outage was caused by network provider issue at our data center. Our equipment remained functional and online but experienced a lack of connectivity to the Internet due to a routing issue. We have received the official response below from the data center. We do not anticipate reoccurring network outages from this ...

In December, 2009, the Optimal Payments Network Operations group started a two-step migration involving their Storage Area Network (SAN), implemented to increase system performance and scalability. The first phase was successfully completed, and the final phase is now scheduled to take place on Sunday, January 17, 2010, beginning at 6:00 a.m. EST and lasting no longer than 120 minutes.

This scheduled downtime will only affect customers using Optimal Payments merchant processing accounts. Clients using our NOVA merchant accounts will ...

A late bug fix to SpamAssassin has caused it to flag emails received in 2010 as "grossly in the future." This problem has been resolved by the SpamAssassin team, and the update has been pushed to all of our servers. We appologize for the inconvenience, and encourage users of the Learn Ham / Learn Spam / Spam folder sheme to check their Spam folders for legitamate emails that scored too high because of the bug.

Example SpamAssassin Header

On October 10th at midnight CST, our primary data center in Bedford, TX will be migrating all of our server and networking equipment to their new and improved facility in Dallas, TX. This move is naturally an inconvinence for everyone, but it could not be avoided. The Bedford, TX facility is closing its doors by November 1st.

Basic Matrix sincerely appreciates your patience in this transitional time, and assure you we are doing everything we ...

On October 1, 2009 a major routing issue caused lack of connectivity to our client servers from 10:25am until 10:50am.  From our initial findings and logs it appears the routing issue created an infinite loop for both inbound and outbound data packets which resulted in lost connectivity. Connectivity to all colocation, dedicated, virtual, and shared hosting servers were affected during this time. No configuration or data was lost during the ~25 minute issue as the servers were operating ...

A limited outage affecting 3 shared hosting clients on the 66.221.x.x subnet occurred on September 29, 2009. This data center related outage lasted from 2:30pm CST until 5:10pm CST. Investigations as to the cause of this outage are still underway and updates will be posted here when they are available.

During this time no dedicated, virtual, or co-located servers were affected.

This is a notice for all dedicated, colocation, and shared hosting clients.

The Network Operations group will be performing scheduled maintenance on Saturday, October 10th, 2009 beginning at midnight CST and lasting several hours.

We will be transferring servers to a closed rack at the new data center. During this period expect solid outages lasting in excess of one hour. This is a one-time move and we will be adequately prepared to handle any issues that ...

At 2pm CST on Wednesday, August 26th a network communications issue required an emergency reboot of a primary server. Disk scans and related recovery routines delayed the system from resuming network services for approximately 30 minutes. Affected shared and dedicated virtual server clients were down during this time.

No permanent data loss was recorded. All systems were back online as of 2:42pm CST.

There will be a window of downtime between 5:30pm - 6:30pm lasting long enough to perform a high priority disk integrity scan of the shared hosting disk space.

This interruption will be kept to a minimum. If you are experiencing downtime after 6:30pm, check here for updates and report such outages.

****************************** UPDATE ******************************
All file allocation table problems were repaired. The downtime affected only our shared hosting server. System was brought back online by 6:10pm CST.

At 7:20pm CST on 6-10-2009, an unexpected power inconsistency caused a selection of our virtual servers to shut down. We are working to remedy the situation and scanning for any possible data corruption.

We will post more information here as it becomes available.

********************* UPDATE ************************
All virtual servers were brought back online by 8pm CST. We are running scans to detect and repair any data corruption caused by the outage.

This service issue has been ...

We are experiencing a surge of spam emails being sent from spam networks to our servers. Our usual spam filters are in place preventing this spam from being delivered to mailboxes but the sheer volume combined with processing time are causing delayed email delivery. No e-mails are lost, only temporarily delayed.

Customers using shared hosting services may experience email delivery delays varying from several minutes to several hours as our technicians work to resolve this ...

Maintenance is scheduled for all shared hosting accounts on Thursday, March 23, 2009 between 11:00pm-12:00am. Service interruption may be experienced for up to 30min within the maintenance window.

This is a notice for all credit card processing customer using integrated merchant accounts.

The Network Operations group will be performing scheduled maintenance on Sunday, November 2nd, 2008, beginning at 5:00 a.m. EST and lasting no longer than 3 hours.

During this period, you will be unable to process online transactions, nor will you be able to access the merchant admin interface.

Please accept our apologies for any inconvenience this may cause you. If you have any ...

All customers have been migrated to new servers with significantly more processing and diskspace capacity.