We are planning to build a new office in the Sand Beach Office Plaza on Fern Ave. As we are still developing our plans and designing our new office layout, construction will begin soon and more information will be posted when it is available.
Starting late in the evening on Thursday April 15th, shared hosting email accounts began experiencing delays both sending and receiving email. This morning we determined the problem was related to a malformed update to the email antivirus definitions. We resolved the issue at approximately 11:20am this morning, April 16th, and email delivery returned to normal. No emails should have been lost during this time as the delayed messages were delivered shortly after the fix was ...
This morning we experienced a period of downtime beginning at 9:27am and ending just before 10:00am CST. This prime time outage was caused by network provider issue at our data center. Our equipment remained functional and online but experienced a lack of connectivity to the Internet due to a routing issue. We have received the official response below from the data center. We do not anticipate reoccurring network outages from this ...
In December, 2009, the Optimal Payments Network Operations group started a two-step migration involving their Storage Area Network (SAN), implemented to increase system performance and scalability. The first phase was successfully completed, and the final phase is now scheduled to take place on Sunday, January 17, 2010, beginning at 6:00 a.m. EST and lasting no longer than 120 minutes.
This scheduled downtime will only affect customers using Optimal Payments merchant processing accounts. Clients using our NOVA merchant accounts will ...
A late bug fix to SpamAssassin has caused it to flag emails received in 2010 as "grossly in the future." This problem has been resolved by the SpamAssassin team, and the update has been pushed to all of our servers. We appologize for the inconvenience, and encourage users of the Learn Ham / Learn Spam / Spam folder sheme to check their Spam folders for legitamate emails that scored too high because of the bug.
Example SpamAssassin Header
On October 10th at midnight CST, our primary data center in Bedford, TX will be migrating all of our server and networking equipment to their new and improved facility in Dallas, TX. This move is naturally an inconvinence for everyone, but it could not be avoided. The Bedford, TX facility is closing its doors by November 1st.
Basic Matrix sincerely appreciates your patience in this transitional time, and assure you we are doing everything we ...
On October 1, 2009 a major routing issue caused lack of connectivity to our client servers from 10:25am until 10:50am. From our initial findings and logs it appears the routing issue created an infinite loop for both inbound and outbound data packets which resulted in lost connectivity. Connectivity to all colocation, dedicated, virtual, and shared hosting servers were affected during this time. No configuration or data was lost during the ~25 minute issue as the servers were operating ...
A limited outage affecting 3 shared hosting clients on the 66.221.x.x subnet occurred on September 29, 2009. This data center related outage lasted from 2:30pm CST until 5:10pm CST. Investigations as to the cause of this outage are still underway and updates will be posted here when they are available.
During this time no dedicated, virtual, or co-located servers were affected.
This is a notice for all dedicated, colocation, and shared hosting clients.
The Network Operations group will be performing scheduled maintenance on Saturday, October 10th, 2009 beginning at midnight CST and lasting several hours.
We will be transferring servers to a closed rack at the new data center. During this period expect solid outages lasting in excess of one hour. This is a one-time move and we will be adequately prepared to handle any issues that ...