Basic Matrix is currently seeking well-qualified candidates for the positions listed below.
Submit an application and your resumé today. We look forward to hearing from you!

Basic Purpose and Objective of the Position

The office receptionist supports company operations by coordinating reception and general customer communication. The goal is to provide a positive experience for customers and communicate customer needs.

Office Reception

  • Greet walk-ins and customer appointments with a friendly, service-oriented attitude.
  • Answer incoming calls and general inquiries, handling them according to office procedure.

The Technical Support position handles incoming support issues by phone and email pertaining to website, email configuration, and other general troubleshooting needs.

Overview of Responsibilities

  • Greet walk-ins and customer appointments with a friendly, service-oriented attitude.
  • Handle basic phone and email support related to common customer service issues, such as email configuration, website access, and Internet connectivity troubleshooting.
  • Answer incoming calls related to customer support, and general inquiries handling them according to office procedure.
  • Provide timely response to customer emails related to support issues.
  • Provide CMS and blog assistance, i.e., adding new content to a website or managing products in an ecommerce store.
  • Return missed calls requesting support.